FAQs

Here you can find answers to your questions about Lemonsafe®'s inspection, certification, and trademark usage processes.

Before the inspection

You can contact us via email at geral@lemonsafe.pt or through the form available on our website. Our team will respond with all the necessary information.
After the request and data validation, the inspection is usually scheduled within 2 business days, depending on the availability of our technical team and the operational needs of your company.
Yes. We have the flexibility to schedule inspections at times that minimize the impact on the client's operation, subject to prior booking.
Inspections are carried out by qualified technicians with specific training and in accordance with legal and regulatory requirements.

The situation will be described in the technical report, along with any non-conformities detected. A new inspection will be scheduled as soon as the corrections have been made.
Yes. For each piece of equipment that meets the legal and technical requirements, an individual certificate, indicating the inspection result, validity, and identification of the associated brand (e.g., Laborsafe®, Poolsafe®, etc.).
Reports and certificates are delivered only in digital format (PDF), with an electronic signature.
Yes, during the validity period of the certification, you may use the logo of the brand corresponding to the service provided. You should only use the official version indicating the year of certification.

The validity period depends on the type of equipment and applicable legislation. Generally, it is 12 months, but this can vary. This information is always indicated on the certificate issued after inspection.
You will receive an automatic notification from our team before the certification expires. The expiry date is also indicated on the certificate and in the technical report.
Yes. If you have already contracted our services, you can request your report history at any time through the usual channels.

We are available to answer any questions by phone at +351 218 011 932 or by email at geral@lemonsafe.pt.